01 / PLAN
Departments & public facilities
Map sites, users, applications, connectivity, and the responsibilities shared across departments.
State and Local
Technology that supports the work of your community.
Coordinate dependable systems across departments, public facilities, field teams, and resident-facing services.
01 / The operating environment
Start with how your organization works.
A government organization’s technology plan must connect departmental needs with shared infrastructure, purchasing processes, and the services people depend on every day.
Benchmark connects the technical decisions with facilities, stakeholders, purchasing, delivery, and ongoing support.
02 / Technology priorities
Turn requirements into a workable plan.
02 / PLAN
Security & service continuity
Build practical plans for access, protection, recovery, maintenance, and operational handoffs.
03 / PLAN
Public service workflows
Connect inquiries, requests, projects, documents, and internal approvals with clear ownership.
From priorities to delivery
Build a shared foundation for departments and public services.
Shape the engagement around the people, locations, and decisions that matter to your organization.
Distributed facilities and staff
Review offices, service counters, public buildings, and field-team needs as one operating environment. Broadlink can help evaluate location-specific connectivity and voice options alongside network, cabling, and wireless requirements.
Plan for: A site and provider inventory, connectivity requirements, and clearly assigned responsibilities.
Departmental computing standards
Match mrk computing and displays to the applications used by departmental teams. Benchmark Procurement can coordinate quantities, specifications, configuration, receiving, asset records, and refresh planning.
Plan for: Equipment standards, purchasing requirements, deployment tasks, and lifecycle documentation.
Resident-facing service workflows
Explore AperVue Civic and custom portals for inquiries, internal routing, status updates, and connected processes. Map approval steps and access controls around the systems that hold the authoritative records.
Plan for: Process maps, service ownership, integration requirements, and a manageable implementation scope.
Continuity and change coordination
Identify the services that need to remain available during upgrades. Plan backup and recovery responsibilities, change windows, escalation contacts, testing, and communications between departments and suppliers.
Plan for: An implementation sequence, rollback decisions, acceptance criteria, and a support handoff.
Prepare for the conversation
Bring the context.
We’ll work through the next step.
Bring the departments and facilities involved, a description of the public service or internal process, known infrastructure issues, existing vendors, and purchasing milestones. Identify the business owner, IT owner, records requirements, and the team that will support the result.
Explore our capabilitiesCan departments share a coordinated project?
Yes. Begin by separating shared infrastructure from department-specific requirements and agreeing who approves scope, purchasing, access, and acceptance. This helps clarify accountability across the engagement.
Can Benchmark respond to our purchasing process?
Share the solicitation, specifications, submission instructions, required documentation, and deadlines. The team can review the requirement and confirm the appropriate Benchmark business and proposed contracting entity.
Can a resident portal be introduced in stages?
A phased approach can begin with a defined service or request type. Each stage should have a clear records owner, permissions, routing rules, integration boundaries, and measurable acceptance criteria.
The Benchmark businesses
Specialist capabilities.
One coordinated conversation.
Bring the right expertise to State and Local. Benchmark helps connect the scope, delivery responsibilities, and next step.
mrk
Computing built around the workload
Workstations, servers, and displays selected for departmental applications, public service work, and the organization’s lifecycle standards.
Explore computing & supportBroadlink
Connectivity & communications
Internet, voice, and connectivity coordination for municipal buildings, offices, and distributed sites, subject to serviceability review.
Explore connectivityAperVue
Software, platforms & integration
Civic workflows, service intake, public-facing portals, internal requests, and integration with existing agency systems, with access and record ownership defined during discovery.
Explore digital servicesThe mix of businesses and services is determined by the project. Product fit, service availability, contractual responsibilities, and deliverables are confirmed during scoping.
Procurement & delivery
Connect the purchase to the result.
Define requirements, equipment and licensing needs, configuration, installation, documentation, and the support handoff before the work begins.
Start with the work ahead
Let’s build a more dependable foundation.
Tell us about your people, places, systems, and priorities.