01 / CONNECT
Properties & connectivity
Map network coverage, cabling, connectivity providers, site conditions, and the dependencies between locations.
Community infrastructure
Connected properties.
Dependable public service.
Technology across offices, properties, resident touchpoints, security systems, and distributed teams. Bring the whole environment into one practical plan.
01 / The operating environment
One organization.
Many places to support.
A housing organization’s technology reaches beyond its main office. Each property brings its own connectivity, facilities, equipment, vendors, and people who depend on services staying available.
Benchmark helps connect those decisions: understand what is in place, identify the priorities, coordinate the work, and make the result supportable.
02 / What to plan for
A clearer view of the entire environment.
02 / OPERATE
Staff & everyday systems
Coordinate devices, identity, workplace platforms, maintenance, and support for office and field teams.
03 / PROTECT
Security & continuity
Review access, backup, recovery, network separation, and the systems needed to keep essential work moving.
04 / COORDINATE
Facilities & resident touchpoints
Account for shared spaces, service locations, connected building systems, accessibility, and vendor responsibilities.
05 / SOURCE
Purchasing & lifecycle
Turn requirements into documented equipment standards, sourcing decisions, asset records, and refresh priorities.
06 / DELIVER
Installation & handoff
Plan access to sites, installation sequencing, testing, documentation, and clear ownership after the work is complete.
The agreed engagement defines the services, deliverables, and responsibilities for each site.
03 / A practical starting point
Start with the properties and the work ahead.
Bring your known challenges, locations, current systems, and purchasing timeline. A complete inventory is useful, but you do not need every answer to begin.
- Understand the current environmentReview facilities, connectivity, equipment, stakeholders, and constraints.
- Agree on priorities and scopeSet out the work, dependencies, purchasing considerations, and implementation sequence.
- Make the handoff clearDefine documentation, asset records, support contacts, and responsibility for the delivered systems.
From priorities to delivery
Coordinate the office, the property, and the resident experience.
Shape the engagement around the people, locations, and decisions that matter to your organization.
Property network planning
Review the connection from the provider handoff through network equipment, cabling, wireless coverage, and shared spaces. Separate staff operations, building systems, and resident access requirements when designing the environment.
Plan for: A site inventory, network boundaries, installation dependencies, and a proposed sequence of work.
Resident service workflows
Map how a resident request reaches the right team, how updates are communicated, and how the work is recorded. AperVue can help scope portals and integrations around existing housing systems and the authority’s access and records policies.
Plan for: Request categories, ownership, permissions, notifications, and integration requirements.
Office and field productivity
Match mrk computing and other equipment to the applications used by administrative, maintenance, and service teams. Include shared workstations, device configuration, warranty records, and the support path for distributed staff.
Plan for: Role-based equipment standards, deployment checklists, and support contacts.
Coordinated property delivery
Combine Benchmark Procurement sourcing, Broadlink address qualification, facilities access, and installation planning. Set acceptance criteria for each location and coordinate disruption with property managers before scheduling work.
Plan for: A property-by-property rollout, equipment records, acceptance checks, and a documented handoff.
Prepare for the conversation
Bring the context.
We’ll work through the next step.
Start with a property list, the systems that support staff and residents, current connectivity providers, known service issues, and upcoming renovation or purchasing milestones. Identify who approves access to each property and who owns resident communications.
Explore our capabilitiesCan work be phased across properties?
Yes. A phased scope can start with an assessment or selected locations, then use the findings to plan additional sites. Dependencies, purchasing approvals, and support ownership should be established for each phase.
Does resident connectivity use the same design as office connectivity?
The requirements can be different. Coverage, intended users, access controls, building conditions, provider availability, and operational ownership need review before selecting a design or service.
Can existing housing software remain in place?
Discovery starts with the systems already in use. Potential integrations depend on available interfaces, permissions, data ownership, and vendor cooperation. Replacing a core housing system is a separate decision.
The Benchmark businesses
Specialist capabilities.
One coordinated conversation.
Bring the right expertise to Public Housing. Benchmark helps connect the scope, delivery responsibilities, and next step.
mrk
Computing built around the workload
Workstations and displays for housing offices, service teams, and property operations, selected around application and support requirements.
Explore computing & supportBroadlink
Connectivity & communications
Internet, voice, and multi-site connectivity planning for offices and properties, with address-level availability review.
Explore connectivityAperVue
Software, platforms & integration
Resident service intake, property-related workflows, portals, and connections between existing systems, scoped around the organization’s records and responsibilities.
Explore digital servicesThe mix of businesses and services is determined by the project. Product fit, service availability, contractual responsibilities, and deliverables are confirmed during scoping.
Let’s start with your environment
A more dependable foundation for housing operations.
Tell us about your properties, your teams, and what needs to work better. Explore contracting & procurement.